Effective date: July 29, 2026

Michael B Plumbing LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit michaelbplumbing.com, request plumbing service, communicate with us, receive text or email messages, approve work, make a payment, or otherwise interact with our company.

Information We Collect

• Contact information, including your name, phone number, email address, mailing address, and service address.
• Service information, including plumbing concerns, requested services, appointment details, estimates, invoices, job notes, photographs, videos, equipment information, and communications.
• Payment and transaction information. Payment-card details may be processed by third-party payment processors and are not necessarily stored directly by Michael B Plumbing LLC.
• Website and device information, including IP address, browser type, referring pages, pages viewed, form activity, cookies, and similar technical data.
• Communication preferences and consent records, including whether you agreed to receive service-related or promotional text messages and emails.
• Information you voluntarily provide through forms, calls, text messages, email, reviews, surveys, or social media.

How We Use Information

• Respond to service requests and questions.
• Schedule, dispatch, perform, document, and follow up on plumbing work.
• Prepare estimates, work orders, invoices, warranties, and service records.
• Send appointment reminders, arrival updates, service notifications, missed-call follow-up, review requests, and customer-support communications.
• Send coupons, maintenance reminders, seasonal plumbing information, and other promotional messages when permitted by law and your consent preferences.
• Process payments, prevent fraud, collect amounts due, and maintain business records.
• Improve our website, marketing, customer service, training, operations, and service quality.
• Comply with legal obligations, licensing requirements, insurance requirements, court orders, and lawful government requests.
• Protect our customers, employees, company, property, systems, and legal rights.

Text Messaging and Mobile Information

When you provide a mobile number and select an optional consent box, Michael B Plumbing LLC may send the categories of text messages described beside that box. These may include plumbing-service confirmations, scheduling updates, appointment reminders, missed-call follow-up, customer-support messages, maintenance reminders, coupons, and promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing messages is not required to purchase services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may provide information to service providers that support customer service and business operations. Text-message originator opt-in data and consent are excluded from all other sharing and will not be disclosed to third parties for their own marketing.

When We Share Information

We do not sell your personal information or customer lead information. We may share information only as reasonably necessary with:

• Service providers that help us operate our business, such as scheduling, customer relationship management, website hosting, communications, payment processing, accounting, financing, analytics, document storage, and marketing platforms.
• Manufacturers, distributors, warranty administrators, insurers, inspectors, permitting authorities, subcontractors, and other parties involved in completing or supporting requested work.
• Law enforcement, courts, regulators, government agencies, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
• A successor or prospective successor in connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality protections.

Cookies and Analytics

Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand site usage, measure marketing performance, and improve customer experience. Browser settings may allow you to limit or delete cookies, although some site functions may not work properly afterward.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary to provide services, maintain warranty and accounting records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices

• Reply STOP to an SMS message to stop future text messages from that messaging program.
• Use the unsubscribe link in a marketing email or contact us to change email preferences.
• Contact us to request access to, correction of, or deletion of information, subject to legal and operational recordkeeping requirements.
• Decline optional marketing consent while still requesting plumbing service.

Children’s Privacy

Our services and website are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Third-Party Websites and Services

Our website may link to third-party websites, booking tools, financing providers, payment processors, review platforms, and social media services. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. Continued use of our website or services after an update is subject to the revised policy.

Contact Michael B Plumbing LLC

Michael B Plumbing LLC
6004 Laurent Rd
New Iberia, LA 70560
Phone: (337) 241-9917
Email: michaelbplumbingllc@gmail.com
Website: michaelbplumbing.com